Customer Support Agent (f)

As Customer Support Agent (gn) at sofatutor, you are an important part of our support team and help our users by phone and email with all questions regarding our learning platform. You ensure smooth processes and contribute to our customers getting the most out of their learning experience.

📍 Hybrid (2-3 days in our Berlin office) | ⏳ 30–40 hours/week

What defines us

sofatutor is a digital learning platform that supports over a million students, their parents, and teachers in learning and teaching - with illustrative videos, interactive exercises, learning games, and helpful study materials. Our goal is to make learning simple, effective, and accessible to everyone. We are driven by the ambition not to be satisfied with the status quo - we want to continuously evolve, for our users and for ourselves. We learn from each other, actively give and take feedback, and grow together as a team. Our belief that digital education can make a big impact is a central driver. In a dynamic environment, we feel at home: we think flexibly, act solution-oriented, and are open to using modern tools such as artificial intelligence.

Your Mission

As part of our Customer Support Team, you support our customers competently and empathetically with all concerns. Your tasks include:

• Responding to incoming inquiries via email and phone

• Assisting with questions about our products, subscriptions, or promotions

• Assisting with navigation on our website

• Maintaining and updating customer data as well as other administrative tasks

Our Promise

• 🕒 Flexible working: With flexible working hours and our remote-first working model (including the option to work from another EU country for 180 days a year), you can shape your everyday life to suit you.

• 💻 Support for remote work: For your optimal remote setup, you will receive up to €100 in subsidies for your home office equipment every two years. Basic technical equipment such as a laptop, headset, monitor, etc. will of course be provided by us.

• 🌍 Mobile & independent: Thanks to subsidies for public transport tickets or Swapfiets, you are flexible on the go - whether in Berlin or other cities.

• 🎉 Community & Events: Team spirit is important to us! Look forward to regular events, both digital and live on-site in Berlin.

• 💚 Volunteering & days off: Two additional days off per year for your social commitment - plus days off on Christmas Eve and New Year's Eve.

• 💪🏻 Fitness & mental health: Stay active with an Urban Sports Club or gym membership. For your mental health, the Bloom platform is available to you free of charge.

• 💸 Attractive discounts: Benefit from discounts through FutureBens and Corporate Benefits as well as discounts for family & friends on our learning offerings.

• 💳 Flexible additional benefits: With the givve Benefits credit card, you can use tax-free extras flexibly in your region.

• Good sense for people and their concerns - you approach every customer contact with patience, clarity, and friendliness

• Very good expressiveness in the German language (spoken & written)

• Eloquence and enjoyment of direct exchange with customers

• Independent and structured way of working

• Internet affinity and interest in digital products

• Enthusiasm for our mission to advance digital learning

At sofatutor, we work every day to further develop our inclusive work environment so that your development is promoted regardless of gender, marital status, sexual orientation, religious affiliation, age, degree of disability, level of education, or ethnicity. Feel free to support us in this and join us!